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Refund & Return Conditions

Last updated: November 2025

Thank you for your purchase at nutricity.at. We want to ensure that you are satisfied with our products. Please carefully read our refund and return conditions.

1. Return deadline

You can view unopen and unused items within 14 days Return after receipt.

The item must be in original condition and in the original packaging located.

2. Non-refundable items

For hygienic and safety-relevant reasons, we cannot offer the following items do not return:

  • Opened food or dietary supplements
  • Products whose sealing has been damaged or removed
  • Items that have been used or show signs of use
  • Personalized or custom-ordered products

3. Refund

Within 30 days of receipt and inspection of the returned goods, your refund will be processed. 5–10 Business Days processed.

  • Refunds are processed through the original payment method.
  • Shipping costs are not refundable, unless the item was defective or you received the wrong product.

4. Damaged or incorrect items

If your package arrives damaged or you have received the wrong item:

  1. Contact us within 48 hours after delivery.
  2. Send us clear photos of the product and the packaging.
  3. We will provide you with a free replacement or offer a refund.

5. Return Shipping Costs

  • Customers bear the return shipping costs, except in the case of an error by nutricity.at.
  • We recommend a insured shipping to track the package.

6. Return Process

Please contact our support team before returning an item.

📧 E-Mail: [email protected]

🌐 Website: https://nutricity.at